This page is a starting template. Have it reviewed by counsel and adapted to the jurisdictions you operate in before publishing as a binding policy.
1. Introduction
WexaPOS ("WexaPOS", "we", "us", "our") provides point-of-sale, inventory, and business-management software ("Services"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Services you agree to the practices described here.
2. Who is responsible
WexaPOS is the data controller for the personal information we collect to provide the Services to you as a merchant. When you use the Services to record transactions about your own end-customers, you are the controller of that information and we act as your data processor.
3. Information we collect
3.1 Information you give us
- Account & business details — name, email address, phone number, business name, subdomain, address, and billing information.
- Operational data — items, prices, sales, purchases, customers, suppliers, payment records, and notes you save in the Services.
- Communications — messages you send us via the contact form, email, chat, or support tickets.
3.2 Information we collect automatically
- Device & usage data — IP address, browser type, device identifiers, pages viewed, features used, and timestamps.
- Cookies and similar technologies — to keep you signed in, remember preferences, and measure how the Services are used.
- Diagnostic logs — error reports and performance metrics needed to keep the Services reliable.
3.3 Information from third parties
Where you choose to connect a third-party integration (for example a payment processor, SMS provider, or accounting tool), we may receive information from that provider as necessary to make the integration work.
4. How we use information
- To provide, operate, secure, and improve the Services.
- To process payments, issue receipts, and provide customer support.
- To send service announcements, security alerts, and transactional emails. Marketing emails are sent only with your consent and you can opt out at any time.
- To prevent fraud, abuse, and policy violations.
- To comply with legal obligations and to enforce our agreements.
5. How we share information
We do not sell personal information. We share information only as described below:
- Service providers — hosting, email delivery, SMS, payment processing, analytics, and support tools that act on our behalf under written agreements.
- Your team members — anyone you grant access to your WexaPOS account.
- Integrations you enable — third-party tools you connect to your account.
- Legal & safety — when required by law, court order, or to protect our rights, our customers, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.
6. International transfers
Our infrastructure and service providers may be located outside the country in which you are based. When we transfer personal information across borders, we rely on appropriate safeguards such as standard contractual clauses.
7. Data retention
We keep account and operational data for as long as your account is active. When you close your account, we delete or anonymize personal information within a reasonable timeframe except where we are required to retain it (for example, to comply with tax, accounting, or other legal obligations) or where it has been aggregated into datasets that no longer identify you.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, restricted access, and regular security reviews. No system can be perfectly secure; please use a strong, unique password and notify us immediately at security@wexapos.com if you suspect unauthorized access.
9. Your rights
Depending on where you live, you may have the right to access, correct, export, restrict, or delete personal information we hold about you, and to object to certain processing. To exercise these rights, contact us at privacy@wexapos.com. We will respond within the period required by applicable law.
10. Children's information
The Services are not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. Cookies and tracking
We use cookies to keep you signed in, to remember your preferences, and to understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect how the Services function.
12. Changes to this Policy
We may update this Policy from time to time. We will post the new version on this page and update the "Last updated" date above. If the changes are material, we will provide reasonable notice (for example, by email or an in-product banner) before they take effect.
13. Contact us
Questions about this Policy or about our handling of personal information can be sent to privacy@wexapos.com or via our contact form.